Mentat is DataProphet’s platform agnostic enquiry-based chatbot. Chatbots are services interacted with via chat interfaces. They are becoming ever more prevalent as innovative and cost effective ways of interacting with customers. Mentat is “hot started” by learning from relevant documents. Mentat then observes agents, learns and begins to suggest responses. Once confident in its responses, Mentat can reply automatically and escalate quickly to a human agent if the response does not resolve the query.